FAQ

Frequently Asked Questions

Answers for buyers and installers — MOQ, certifications, cycle life, delivery and warranty.

What is your MOQ?

MOQ depends on the battery platform and customization level — send your requirements and we will confirm the exact quantity. Standard models usually have a lower starting MOQ than OEM/ODM projects.

Can you customize the battery with my brand?

Yes — OEM/ODM covers logo printing, casing color, label design, BMS parameters, communication protocol (CAN/RS485) and export packaging.

What certifications do your batteries have?

Export documents include UN38.3 test report, IEC 62619, CE, MSDS and transport certificates. Certificate PDFs are available on request.

What is the cycle life of your batteries?

Our LiFePO4 batteries deliver 6,000+ cycles at 80% depth of discharge — roughly 10+ years of daily use for typical home storage.

How long does delivery take?

Lead time is normally 15–25 days after deposit confirmation, depending on the platform, quantity and customization level. Urgent orders can be discussed.

Which payment methods do you accept?

T/T (30% deposit, 70% before shipment), L/C at sight, and Alibaba Trade Assurance. Payment terms for long-term distributor programs can be arranged.

Do your batteries work in high-temperature climates?

Yes — our systems are rated for -10 °C to 55 °C operating environments, suitable for Southeast Asia, the Middle East and Africa.

Can I get a sample before bulk order?

Yes, sample evaluation is supported. Sample price and freight terms are confirmed before shipment; sample cost is typically deducted from the first bulk order.

What is your warranty?

We provide a [X]-year warranty against manufacturing defects, with remote diagnosis first, then spare-part or replacement support.

How is the battery shipped safely?

All lithium batteries ship under dangerous-goods regulations with UN38.3 test reports, dangerous-goods packaging and full transport documentation (FOB/CIF/DDP supported).

Which inverters are compatible?

Our batteries support CAN/RS485 communication and are matched with major inverter brands. Send your inverter model and we will confirm compatibility.

Do you support installation?

We provide installation manuals, video guides and remote technical support. For large C&I projects, on-site guidance can be arranged.

What is the difference between wall-mounted and stackable ESS?

Wall-mounted batteries are compact and slim, ideal for daily home backup. Stackable systems expand in capacity by adding modules — better for growing energy needs.

Can you supply for telecom or UPS applications?

Yes — we offer 48V telecom plug-in battery systems and UPS energy storage for base stations, data centers and critical infrastructure.

How do I get a quote?

Send your battery type, voltage, capacity, quantity and branding requirements via the inquiry form, email (eamon@woypow.com) or WhatsApp (+86 173 6339 8843).